Shipping & Returns
Shipping Policy
All orders will be shipped within 1 to 7 business day. Once your packaged has been shipped you will receive a confirmation email and a subsequent email with your tracking information.
Return & Refund Policy
You have the right to return the product or request a refund within 14 days from when you receive the product if the product is defective/damaged or different from the order.
If the product does not fit your expectation (selected size does not fit, color slightly different from the picture, material not exactly what you wants), you have the right to receive a new product. If that product is not available anymore, you will be refunded.
To start a return, you will need to contact us at eugenasjewelry@gmail.com. Please note that we do not provide a refund for the shipping expenses. You will be eligible for reimbursement as soon we receive the returned item. We will refund only to the same payment method you initially paid.
No return/refund request will be accepted after 14 days.
Please note that we cannot change or cancel any order after it is placed.
BUYER PROTECTION - You have the right to receive a full refund if the product isn't delivered after 60 days.