Customer Care
eugenasjewelry@gmail.com 

General Care

You should avoid exposure to water of the jewelry. Be careful and avoid exposure to perfumes, hair products, lotions, soaps, oils and household chemicals. Always remove jewelry before exercising or cleaning.

Our our jewelries are handmade pieces of art. Please handle with care. 

​

Sterling Silver

Sterling silver can be cleaned with a sterling silver polishing cloth. Avoid chlorine water and rubbing with paper products, which can scratch the silver. Store pieces in a cool dry place away from light and air to prevent excess tarnishing. We recommend using the sterling silver specific liquid jewelry cleaner. For pieces containing stones, pearls and crystals, we recommend using the polishing cloth only, as the liquid can damage some stones.

​

Gold Plated Sterling Silver

Always separate from other jewelry to prevent scratching and remove before showering or cleaning. Polish gently using yellow gold specific polishing cloth.

 

Caring for Plated Jewelry

Due to the nature of plated jewelry we suggest following these guidelines to maintain your piece.

Scented products such as perfumes, colognes and lotions contain chemicals that can react with plating and discolor or fade jewelry. Body chemistry and moisture can also effect a plated piece – a high skin PH balance will greatly speed up wear on a plated item.

Plated jewelry should never be worn during activities that involve water such as showering or pool/beach activities as chlorine and salt water will effect plating. When removing jewelry for these purposes be sure to store in a dry area. Friction or contact with a hard surface can produce scratches or wear to the piece.

If necessary, use warm water with a mild, fragrance-free soap to clean plated items. Gently pat dry with a clean cotton or microfiber cloth. Most jewelry cleaners contain chemical elements that will slowly wear and fade plating over time.

Following these steps will help ensure the longevity of your jewelry!

Eugena’s Jewelry is not liable for items damaged due to improper care. If you have any additional questions regarding product care, please contact support@eugenasjewelry.com